Cajinka is confident that you will be happy with your purchase. If you are unsatisfied for any reason we will gladly issue an exchange or refund on all products purchased at regular price. Returned or exchanged merchandise must be unused, unworn and returned in its original packaging (unopened). For clothing, toys, or other items without a box the original tags must be intact. Products purchased online at regular price may be returned online for a full refund or exchanged within 30 days of the date the item arrived at your door.You will be responsible for paying return postage; COD deliveries will not be accepted. We advise selecting an insured mail service such as Purolator or Canada Post to ensure that we receive your return. Cajinka is not responsible for items we do not receive. Once we receive your return, we will issue a credit in your original form of payment, less adjustments for shipping and handling if applicable. Please contact customer service at email@example.com for more information on returning an item. Thank you.